1. Eligibility

DINEwithVISA services are exclusively available to cardholders who have been issued an eligible ‘Visa Infinite’ Credit Card by an issuer in India. Bookings made by other cardholders will not be processed. Further, DINEwithVISA shall only be available in select cities in India.

2. Booking Requests and Confirmations

DINEwithVISA platform only facilitates reservation requests. A confirmation email/message will be sent upon acceptance of booking by the participating restaurant. DINEwithVISA does not guarantee that all booking requests will be accepted.

3. Non-Transactional Platform

DINEwithVISA is a reservation-only platform. All payments for dining services are to be made directly to the restaurant by using an eligible Visa Infinite credit card only. The platform does not accept, process, or manage any financial transactions related to bookings or dining services.

4. Pricing and Payments

Prices are set by the participating restaurants, and final charges are to be paid at the restaurant location by using an eligible Visa Infinite Credit card only. DINEwithVISA is not involved in the pricing or billing processes.

5. Conduct and Compliance

Users must provide accurate details during booking and adhere to all restaurant policies, including dress codes, timing, and behavioral expectations.Visa & DinewithVisa are not responsible in case any incorrect contact details were provided by the user at the time of reservation on the portal

6. Platform and Restaurant Limitations

The DINEwithVISA platform, Visa, and associated companies do not assume responsibility for issues or disputes arising from the restaurant’s service, environment, or other operational factors.

7. Limitation of Liability

DINEwithVISA platform and Visa shall not be held liable for any actions, omissions, quality of service, or other operations conducted by participating restaurants. The restaurant is solely responsible for its services and any claims arising therefrom.

8. Policy Changes

DINEwithVISA reserves the right to amend these policies as needed from time to time. The same will be updated on the portal. Continued use of the portal implies acceptance of updated policies.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Mumbai, India.

10. Privacy Notice

10.1 These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Mumbai, India.

10.2 Data Usage, Sharing and Cross-Border Transfer: Collected data is primarily used to communicate with the user and participating restaurants regarding reservation requests. Data may be shared with restaurants for booking and customer experience management purposes. Your data may be transferred overseas in the course of providing this service or otherwise for the purposes of administering DinewithVisa as appropriate.

10.3 Data Security and Deletion: We prioritise data protection through industry-standard measures. However, no online platform can guarantee absolute data security. We will delete your data within 24 hours after fulfillment of the reservation.

10.4 User Rights: Users may request access to or deletion of their personal data. For such requests or other privacy concerns, please get in touch with our support team. Please see the support contact details below

10.5 For further details on how Visa processes your personal data, please review https://www.visa.co.in/legal/global-privacy-notice.html.

1.User-Initiated Cancellations

Cancellations are allowed up to 24 hours before the reservation time. Late cancellations (within 24 hours of the reservation) may result in restrictions on future booking privileges, as determined by the restaurant or the DINEwithVISA.

2. No-Show Policy

No-shows may result in restrictions on future booking privileges, as determined by the restaurant.

3. Restaurant or Platform Cancellations

In rare instances, the restaurant or DINEwithVISA may need to cancel a reservation due to unforeseen circumstances. In such cases, users will be notified as soon as possible and assisted in rescheduling, where possible.

1.Visa’s Limited Role

Visa and DINEwithVISA act solely as facilitators for reservation requests and are not responsible for any dining-related services provided by the restaurant, including but not limited to food quality, hygiene, customer service, or fulfillment of special requests.

2.Third-Party Liability

DINEwithVISA, Visa, and its affiliates disclaim all liability for losses, damages, or issues related to dining experiences or services provided by participating restaurants. Users are encouraged to contact the restaurant directly for any service-related concerns.

3.Accuracy of Information

While every effort is made to ensure the accuracy of information provided, Visa and DINEwithVISA do not guarantee that the details of participating restaurants, offers, and availability are error-free. Users are advised to verify details directly with the restaurant.

4.Force Majeure

Visa and DINEwithVISA are not liable for any failure to perform due to causes beyond their reasonable control, including but not limited to acts of God, war, strikes, pandemics, or governmental restrictions.